Frequently Asked Questions

General Information

• What is the check-in and check-out time at your hotel?
  Check-in 12am and check-out 12am.
• Where is the hotel located?
  We are located near the town center where shops, restaurants and other local attractions are easily accessible. 6XRX+JHG, Quezon Ave, Bantayan, Sindangan, 7112 Zamboanga del Norte, Philippines
• How can I contact the hotel directly?
  You can contact us via email info@albacitysuites.com, our website’s contact us page or by phone +63 995 943 4275.
• Is parking available at the hotel?
  Yes, we offer free parking and we have a night guard patrolling the premises for added security during the night.
• Is your hotel wheelchair accessible?
  Yes, our hotel is wheelchair accessible. We have a ramp for easy access into the hotel and an elevator that provides convenient access to all floors.
• Does the hotel have an elevator?
  Yes, our hotel is equipped with an elevator for easy access to all floors.
• What is your cancellation policy?
  You can find our cancellation policy here under section 3.
• Do you allow early check-ins or late check-outs?
  Yes, we offer early check-ins and late check-outs based on availability. Please contact us in advance to make arrangements, and note that additional charges may apply.
• Are there any nearby attractions or landmarks?
  Yes, Sindangan has several nearby attractions and landmarks that you can explore. Popular spots include the serene seaside of Sindangan Bay and the nearby beaches in the area. Additionally, you can visit the Sindangan Cultural and Sports Center, enjoy a stroll along Sindangan Boulevard, or dine at Kan-anan sa Baybay for a taste of local cuisine. Our staff would be happy to provide recommendations!
• Is the hotel pet-friendly?
  We love our furry friends at AlbaCity Hotel! Small pets are more than welcome. Please inform us prior to your arrival so we can be prepared for both you and your pet.

Reservations

• How can I make a reservation?
  You can make a reservation by contacting us directly through phone or email, Facebook or by booking through our website. If you need assistance, feel free to reach out, and our team will be happy to help.
• Can I modify or cancel my reservation online?
  You can cancel reservations online through your My Account page on our website. Alternatively, contact us directly via email or phone for any changes or cancellations. This allows us to assist you more efficiently and ensure the process is as easy as possible for you.
• Do you offer group discounts for multiple bookings?
  There are certain factors we take into consideration to determine if you qualify for this discount. Please contact us directly via email or phone before booking, and we’ll be happy to discuss the details with you.
• Are there any additional taxes or fees on top of the room rate?
  The rate you see includes all fees, so there are no additional taxes or fees on top of the room rate.
• Can I book a room for someone else?
  Yes, you can book a room for someone else. Please inform us that you are making the reservation on their behalf and provide their information for the booking.
• What payment methods are accepted?
  Detailed information about payment methods can be found here.
• Can I pay at check-in?
  Yes, you can pay at check-in. Detailed information about payments can be found here.
• Do I need a credit card to make a reservation?
  No, you don’t need a credit card to make a reservation.

Amenities and Services

• Does the hotel offer free Wi-Fi?
  Yes, we offer free uncapped Wi-Fi for all our guests.
• Is breakfast included in the room rate?
  Yes, breakfast is included in the room rate.
• Are there restaurants or cafes on-site?
  Yes, we have our own restaurant, Food Haus, on-site for your dining convenience.
• Does the hotel have a pool or fitness center?
  No, our hotel does not currently have a pool or fitness center. However, we are exploring the possibility of adding a fitness center at some point in the future.
• Is housekeeping available?
  Yes, we provide housekeeping services upon request, to ensure your room stays clean and comfortable throughout your stay.
• Are laundry services offered?
  Yes, we offer on-site laundry services for your convenience. Please note that these services come with additional fees.
• Do you provide airport shuttle services?
  Yes, we provide airport shuttle services. Please note that this service comes with an additional charge and is not included in the hotel fee. More information can be found here.
• Are there meeting or event spaces available for booking?
  Certainly! We have a spacious conference and meeting space/area perfect for every occasion.
• Are cribs or extra beds available upon request?
  We do not offer cribs, but we do have extra mattresses available upon request. Please note that there will be an additional fee for any extra guests.

Room Information

• What types of rooms are available?
  You can find a list of our available rooms here. Please feel free to reach out if you need any assistance or more details!
• Do the rooms have air conditioning?
  Yes, all of our rooms are equipped with air conditioning for your comfort.
• Are the rooms non-smoking?
  Yes, all of our rooms are non-smoking to ensure a clean and comfortable environment for all guests. However, there are designated smoking areas available outside the hotel for your convenience.
• Do you provide toiletries in the rooms?
  Yes, we provide toiletries in the rooms for your convenience.
• Is there a mini-bar or refrigerator in the rooms?
  There is no mini-bar in the rooms, but we do provide a mini fridge for your convenience.
• Are there family rooms available?
  Yes, we offer family rooms.

Policies

• What is the policy on smoking at the hotel?
  Our hotel is a non-smoking property, with the exception of designated smoking areas outside the hotel. We ask guests to kindly refrain from smoking inside the rooms or indoor common areas to maintain a clean and comfortable environment for everyone.
• Are children allowed to stay for free?
  Children aged 7 and below can stay for free.
• What is the policy on lost and found items?
  Our hotel takes lost and found items seriously. If you misplace something during your stay, please contact us immediately. We will make every effort to locate the item and return it to you. For any items found, we keep them securely for a reasonable period, and you will be notified if they are found.
• Can I store luggage at the hotel before check-in or after check-out?
  Generally, we do not offer luggage storage before check-in or after check-out. However, in rare cases, arrangements can be made. Please contact us in advance, and we will do our best to accommodate your request.
• What security measures are in place at the hotel?
  Our hotel takes security seriously to ensure the safety and comfort of our guests. We have 24-hour surveillance cameras in public areas, at night there is a guard patrolling the premises and front desk staff until 8PM available to assist with any security concerns.
• Are there any quiet hours or noise restrictions?
  The hotel is generally quiet, but if you experience any disturbances, please don’t hesitate to inform us. We will address the issue promptly to ensure a peaceful environment for all guests.
• Do you accept walk-in reservations?
  Yes, we do accept walk-in reservations, subject to room availability. However, we recommend making a reservation in advance to secure your preferred room and avoid any inconvenience.
• What should I do if I encounter an issue during my stay?
  If you encounter any issues during your stay, please inform our front desk or staff immediately. We are here to assist you and resolve any concerns promptly to ensure your stay is as comfortable as possible.
• How does the hotel handle complaints or feedback?
  We take complaints and feedback seriously as they help us improve our services. If you have any concerns, please share them with our front desk or management team. We will listen carefully, address the issue, and take the necessary steps to resolve it. Your feedback is valuable to us, and we appreciate the opportunity to improve your experience.
• Do you offer refunds for unused nights in case of early departure?
  We understand that plans can change, but unfortunately, we do not offer refunds for unused nights in the case of early departure. We always aim to provide the best possible experience for our guests, and we appreciate your understanding.